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Our Refund Policy


IIf you are not 100% satisfied with your purchase, within 120 days from the purchase date, we may refund the cost of your order upon receipt of written request to refund@text4help.org



 Quite often our services will not be subjected to refund. We usually provide services that have their best standard for our precious customers. But in case, if our customer demands it for a valid reason, 100% refund would be provided in 15 days by our help and support system. A refund request must be initiated by contacting refund@text4help.org.



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Our Physical Address:

P.O. BOX 439

Accokeek, MD 20607





Privacy Policy



Welcome to Text4Charity Inc. Sponsors of Text4Help a Community Project. We want you to know that we respect your privacy, are committed to upholding a high standard when it comes to privacy and security, and want you to know how we use information collected from our customers and from visitors to our websites.

 

Information We Collect Through Our Websites – We collect some information automatically when you visit our websites, including information about pages visited, your computer’s IP address and browser type. This is non-personally identifiable information and we generally only use it for administrative purposes. We also collect personally identifiable information that you voluntarily provide to us through our sites, for example when you make a purchase.

Information We Collect from Our Customers – We collect personally identifiable information from our retail and corporate customers, including their names, addresses, billing/payment information, phone numbers, email addresses, and other information for business administration and service. Additionally, in the course of providing services to our customers, we collect information about their use of the services, including type of service and calling activity; that information is known as “Customer Proprietary Network Information,” or CPNI and is subject to special rules. In the course of consulting other services, including data, cloud and wireless services, to Customers, we also obtain information such as class or type of service, technical characteristics, billing records, location of service, IP address and other information.
Use of Personally Identifiable Information – We use personally identifiable information to process customer orders and to provide and bill for services. We also use personally identifiable information that has been provided to us by a website visitor to carry out the purpose or respond to the request for which is was given, such as a request for information about our services. In addition, we may contact our customers and visitors to inform them about our products and services, as well as communications-related services offered by third parties with whom we have a relationship. You may opt out of such marketing communications at any time.
Exceptions and Limitations – We may disclose personally identifiable or other information to our suppliers and partners when necessary to do business with you, or when required by law or in connection with the prevention of fraud or other illegal or harmful activities.
Directory Information and Caller ID – We make subscriber information available to telephone directories and display Caller ID information where available.
Cookies – We use “cookies,” which are small files that are stored on your computer and used to track certain information about your visit to our websites. You may set your browser to reject cookies, but this may limit some functionality of our sites. Additionally, we may or may not recognize the do-no-track headers from some or all browsers. 
Third Party Sites – Our websites may contain links to other websites that are owned and operated by third parties. Some of our services also make third party services and material available directly to Customers. Our Privacy Notice does not cover such third parties, their sites or their collection and use of information.
Non-US Website Visitors and Customers – Our services and website are provided in the U.S. and are intended for use by U.S. domestic customers. If you are located outside of the United States, the transfer of your personal information to us in the United States is either necessary to the performance of our contracts with our customers or to respond to an inquiry you may make. By visiting our website or using our services, either as a retail or corporate customer, you consent to the transfer of your personal information to us where we are based and to other locations where we operate. 
Data Minimization and Access – TEXT4CHARITY INC. will take reasonable steps to collect the minimum amount of personal information necessary to accomplish the specific purpose for which it is collected and will provide reasonable access to individuals regarding the personal information we hold about them. 
Security – We take reasonable measures to protect the security of customer and visitor information. 
Protecting the Privacy of Children – Because TEXT4CHARITY INC. sites are designed for businesses, we do not knowingly collect information from children.
Questions About this Policy – You may contact us with any questions about our Privacy Notice at privacy@Text4Charity.org  

Privacy Notice

TEXT4CHARITY INC.  and its operating companies – TEXT4CHARITY INC. and its subsidiaries (collectively “TEXT4CHARITY INC.”) respects the privacy of every individual and has published this Privacy Notice to explain how we collect and use information from TEXT4CHARITY INC. customers (“Customers”) and from visitors to our websites (“Visitors”). This Policy applies to all TEXT4CHARITY INC. companies that collect and/or use Customer or Visitor information ("TEXT4CHARITY INC. Companies") as well as all web sites owned and operated by TEXT4CHARITY INC. Companies, including www.Text4Charity.org and related sites (collectively, "the TEXT4CHARITY INC. Sites"). We may revise this Policy from time to time, and will notify you of any revisions by changing the “last updated” date at the bottom of this Policy.

Our websites and Services are provided in the U.S., governed by U.S. laws and intended for domestic use by U.S.-based Visitors, Customers and End Users. We make no representation that materials available on this site or through any Service are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who access this site or any site hosted by TEXT4CHARITY INC. from other locations are responsible for compliance with local law.

I. Information We Collect Through Our Websites

Non-Personally Identifiable Information We Automatically Collect Over Our Websites 
To improve the quality and usefulness of the TEXT4CHARITY INC. Sites, TEXT4CHARITY INC. automatically collects some non-personally identifiable information from Visitors, such as the IP address of the Visitor's computer, the type of web browser used by the Visitor, the number and frequency of Visitors, TEXT4CHARITY INC. Sites and pages visited within our Sites, and other information that does not specifically identify the Visitor but may be used to identify the business entity to which a Visitor’s IP address is assigned. 

Personally Identifiable Information We Collect Over Our Websites

The TEXT4CHARITY INC. Sites also allow Visitors to submit personally identifiable information in connection with certain activities or transactions, such as making a purchase or paying for services, enrolling in a referral program, submitting an employment application, requesting product or service information, sending an e-mail to an TEXT4CHARITY INC. Site, and other activities or transactions in which a Visitor voluntarily submits personal information to TEXT4CHARITY INC.. 

On those TEXT4CHARITY INC. Sites where Visitors voluntarily submit questions, comments, feedback, suggestions, ideas or the like, TEXT4CHARITY INC. treats Visitors’ submissions as non-confidential and non-proprietary, and any information becomes the property of TEXT4CHARITY INC. and can be used by TEXT4CHARITY INC. for any purpose without the expectation of any compensation. TEXT4CHARITY INC. assumes no obligation to protect such information from disclosure.

II. Information We Collect From Our Customers

When enrolling for or purchasing services from TEXT4CHARITY INC., or participating in a business referral program, and in the course of providing services to Customers, TEXT4CHARITY INC. will collect certain information necessary to respond to inquiries, establish and deliver services to Customers. Customers may be asked to provide information about their technology as well as information about Customer personnel needed to create an account, including the name, address, phone number and e-mail address of account administrator(s). For account security, verification or tax purposes, TEXT4CHARITY INC. may also request federal tax ID information, purchase order number, and information about the individual(s) responsible for business account administration. Additionally, in the course of providing telephony services, TEXT4CHARITY INC. obtains information such as class or type of service, technical characteristics, billing records, location of service and other information. This type of information as known as Customer Proprietary Network Information ("CPNI") (CPNI does not include your name, address and telephone number, which instead are considered “subscriber list information” not subject to CPNI regulations. For more specific information about CPNI, see below.)

We will use these types of information to maintain contact with customers regarding service and account related matters. We may also use this Information to seek feedback from Customers, for marketing and promotional purposes, for statistical analysis and for product development. Personal information, however, will not be sold to or shared with third parties, unless specifically stated otherwise or in special circumstances.

III. Use of Personally Identifiable Information

Information From Visitors 

Whenever personally identifiable information is provided on an TEXT4CHARITY INC. Site, it will be used for the specific purpose or to respond to the specific request for which it was given. TEXT4CHARITY INC. may also use such information to inform you about additional services and products offered by the TEXT4CHARITY INC. Companies and TEXT4CHARITY INC. authorized agents, as well as related services offered by third parties with whom TEXT4CHARITY INC. has relationships whose products and other offerings might be of interest. TEXT4CHARITY INC. will not, however, sell or trade a Visitor's personally identifiable information to unaffiliated third parties without authorization or to comply with applicable law. You may opt out of receiving marketing communications from TEXT4CHARITY INC. by emailing preferences@text4charity.org or by texting “unsubscribe” in reply to any communication TEXT4CHARITY INC. sends in Email, text, voice, or other medium.

Be aware that information disclosed in a public space, including on any blog, bulletin board or social media site may be available to others who visit that space. TEXT4CHARITY INC. cannot safeguard any information that is disclosed or stored in these or other locations. You acknowledge and understand that you have no expectation of privacy or confidentiality in the content you submit for profiles or to such interactive features, whether or not it contains personally identifiable information about you. 

Information From or About Customers, including CPNI

TEXT4CHARITY INC. uses the information it collects from Customers to process orders and to provide and bill for services. TEXT4CHARITY INC. may also share information with outside service providers, such as third party suppliers and service providers, when necessary to complete an order or provide services. TEXT4CHARITY INC. may use personally identifiable information and/or CPNI to inform Customers about additional services and products offered by the TEXT4CHARITY INC. Companies and TEXT4CHARITY INC. authorized agents, as well as communications-related services offered by third parties with whom TEXT4CHARITY INC. has relationships and whose offerings might be of interest to Customers. TEXT4CHARITY INC. will not, however, sell or trade a Customer’s personally identifiable information or CPNI unless we are authorized by the Customer or do so in compliance with applicable law.

You may request that TEXT4CHARITY INC. refrain from using CPNI for marketing purposes . Please be aware that restricting use of CPNI for marketing communications from TEXT4CHARITY INC. will not eliminate all TEXT4CHARITY INC. marketing or other contacts about the Services provided to you. For example, TEXT4CHARITY INC. and its agents may use your information to initiate, render, bill and collect for services, or contact you about service or billing related matters. TEXT4CHARITY INC. may provide information to credit bureaus and/or sell receivables to collection agencies to obtain payment for TEXT4CHARITY INC. products and services to use the information to protect our rights and property and the rights of others, including to prevent fraudulent, abusive, or unlawful use of or subscription to our services. 

IV. Exceptions and Limitations on Use and Sharing of Personal Information

There are times when, in order to comply with applicable laws, regulations, court or administrative orders, subpoenas or other matters, TEXT4CHARITY INC. must disclose information, including personally identifiable information and CPNI. TEXT4CHARITY INC. cooperates fully with state, local, and federal officials in any investigation relating to any content (including personal or private electronic communications transmitted to TEXT4CHARITY INC.) or purported unlawful activities of any user of any TEXT4CHARITY INC. Site or TEXT4CHARITY INC. service, and takes reasonable measures to protect the proprietary rights of the TEXT4CHARITY INC. Companies. If necessary to comply with law or cooperate with law enforcement activity, TEXT4CHARITY INC. may disclose personally identifiable information or CPNI of Visitors and/or Customers. TEXT4CHARITY INC. reserves the right to, and will, share information when it believes, in its sole discretion, it is necessary to prevent unlawful use of communications services, when necessary to repair or restore network outages, in emergency situations (e.g. 911 calls; matters of public safety, etc.) or to protect the security or integrity of the TEXT4CHARITY INC. Sites or the TEXT4CHARITY INC. Companies. In addition, TEXT4CHARITY INC. may monitor and/or disclose communications of any kind over its networks (i) to satisfy any law, regulation, or government request (e.g. response to private or law enforcement-issued subpoena); (ii) if such monitoring and/or disclosure is necessary or appropriate to operate TEXT4CHARITY INC. (e.g. recording of Customer Care calls); or (iii) to protect the rights or property of TEXT4CHARITY INC. or others (e.g. to prevent fraud, infringement of rights, etc.). Additionally, in connection with the potential sale or transfer of any of its interest in any TEXT4CHARITY INC. Company or TEXT4CHARITY INC. Site, TEXT4CHARITY INC. reserves the right to sell or transfer Visitor or Customer information to a third party that (i) concentrates its business in communication products or services; (ii) agrees to be TEXT4CHARITY INC.'s successor in interest with regard to the maintenance and protection of information collected and maintained by TEXT4CHARITY INC.; and (iii) agrees to the material obligations of this Privacy Notice. Additionally, we may or may not recognize the do-no-track headers from some or all browsers.   

V. Directory Information and Caller ID

Customers that subscribe to TEXT4CHARITY INC. local telephone service are given the opportunity to request that their name, number and address be or not be published in directories, be made available through directory assistance or appear in "Yellow Pages" or other similar business directories. Such requests may require payment of additional fees. Please contact your local TEXT4CHARITY INC. service representative for more information. A telephone service Customer's name and number may, where available, be transmitted and displayed on a Caller ID device unless the Customer, subject to compliance with Caller ID rules, has elected to block such information. Please note that Caller ID blocking does not prevent the display of a caller’s number when dialing certain business numbers, 911, 900 numbers, or toll-free 800, 888, or 877 numbers.

VI. Cookies

TEXT4CHARITY INC. Sites use technologies known as “cookies,” which are small files your web browser stores on your computer that allow websites to improve your experience by recognizing you when you return to a website.  TEXT4CHARITY INC. may use cookies, web log files and analytics web beacons, pixel tags, data-tagging tools, or other technologies to collect information about Visitor traffic patterns and preferences, improve Visitor experiences, diagnose problems, and to administer and improve our Sites. We may also use these technologies to provide you with tailored information about TEXT4CHARITY INC. services and help make our sites more responsive by helping to personalize each Visitor's experience. We do not link cookies to any personally identifiable information not already provided to TEXT4CHARITY INC. by you. Most web browsers can be set to reject cookies, so if you do not wish to have cookies placed on your computer, you should set your browser to refuse them with the understanding that certain features of our website may not function as intended. We do not control the use of third party cookies or third party web beacons and expressly disclaim responsibility for information collected through them. Additionally, we may or may not recognize the do-no-track headers from some or all browsers.

VII. Third Party Sites

If you link to a third party site from an TEXT4CHARITY INC. Site, any information you provide to that site and any use of that information by the third party site are not under the control of TEXT4CHARITY INC. and are not subject to this Policy. This includes websites that TEXT4CHARITY INC. links to, or hosts for Customers as part of TEXT4CHARITY INC. services. You should consult the privacy policies of each site you visit.  

VIII. Safe Harbor

TEXT4CHARITY INC. has certified its compliance with the Safe Harbor Privacy Principles for its Infrastructure as a Service (IaaS) cloud computing solution, commonly known as “TEXT4CHARITY INC.

IX. Non-US Website Visitors and Customers

TEXT4CHARITY INC. is based in and operates from the United States. If you are located outside of the United States, please be aware that, by visiting our website or using our services either as a retail or corporate customer, you consent to the transfer of your personal information to TEXT4CHARITY INC. in the United States. Moreover, the transfer of your personal information to TEXT4CHARITY INC. in the United States is either necessary to the performance of our contracts with our customers or to respond to an inquiry you may make. The United States and other countries where we operate may not have protections for personal information equivalent to those in your home country. 

X. Data Minimization

When collecting information from Visitors and Customers, TEXT4CHARITY INC. takes reasonable steps to collect the minimum amount of personal information necessary to accomplish the specific purpose for which it is collected. TEXT4CHARITY INC. also makes a reasonable effort to delete information when there is no longer a legitimate business purpose for retaining it. 

XI. Data Access  

TEXT4CHARITY INC. may afford Visitors and Customers with reasonable access to the personally identifiable information that we collect and maintain by emailing a request to  privacy@Text4Charity Inc..com. 

XII. Security

Information Provided to Us

TEXT4CHARITY INC. uses reasonable administrative, technical, and physical safeguards to protect the personally identifiable information it collects about Visitors and customers. When TEXT4CHARITY INC. collects credit card information, it is used solely to bill Customers for the products and services they receive. TEXT4CHARITY INC. does not share credit card information except as may be necessary to process Customer transactions. On those TEXT4CHARITY INC. Sites where you may provide TEXT4CHARITY INC. with credit card or other ordering information via the web, TEXT4CHARITY INC. employs customary web-based security and encryption protocols, such as user identity verification/login policies Secure Socket Layer (SSL) and Secure Electronic Transaction (SET), to secure transmission of that information. If your browser does not support use of such secure connections, or if you prefer not to send your credit card number over the Internet, please contact info@text4charity.org or your  TEXT4CHARITY INC. sales representative. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. TEXT4CHARITY INC. cannot guarantee the security of its systems or databases, nor can TEXT4CHARITY INC. guarantee that information supplied by you will not be intercepted while being transmitted over the Internet. TEXT4CHARITY INC. is not responsible for the unlawful or unauthorized actions of third parties.

Content Posted or Transmitted Using TEXT4CHARITY INC. Services

As to the privacy and security of any content that Customers may transmit or store using TEXT4CHARITY INC. Services, TEXT4CHARITY INC. has an obligation to and takes commercially reasonable steps to protect its proprietary network and service delivery elements from unauthorized access. TEXT4CHARITY INC. does not routinely monitor Customer content transmitted, stored or otherwise utilized by Customers in connection with any TEXT4CHARITY INC. Services. In keeping with its obligations under applicable law and regulation, TEXT4CHARITY INC. employs commercially reasonable technical, physical and administrative safeguards aimed at protecting its proprietary network and communications backbone and other service delivery elements owned or controlled by TEXT4CHARITY INC. to ensure that a standard set of security procedures are in place for its network elements. However, no security measures are foolproof, and the security or confidentiality of your information or Content cannot be guaranteed. Customers are therefore responsible for the security, protection and backup of their data, the choice and use of any encryption or other security measures to protect from unauthorized access, loss or destruction, and compliance with any Customer privacy notice in connection with Customer and its End User’s collection, processing and storage of information or data through the Services. Customers are also responsible for protecting the confidentiality and security of user identification and passwords. 

XIII. Protecting the Privacy of Children

TEXT4CHARITY INC. Sites are designed to provide commercial business information and allow service ordering and management by adults. TEXT4CHARITY INC. Sites are not designed to attract minors, particularly children under the age of 13. TEXT4CHARITY INC. does not market to or knowingly collect information from anyone under the age of 13.  However, if any info is submitted in regards to Bullying or other. That info will be archived for a period of one year.  This info may be used in the Tex4help project or any unique program tailored for a client.

XIV.  Changes to and Questions About this Policy

Because of changes in technology and the growth and development of our business, or for other business reasons and as required to keep pace with law and regulation, TEXT4CHARITY INC. reserves the right to make changes to this policy at any time.  
Should you have any questions about this Policy or your information held by TEXT4CHARITY INC., please send your inquiry to privacy@Text4Charity Inc..com. We will try to address any questions you may have.

Revised 10/2016

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